Last updated: August 20, 2026
Refund Policy
AI Text Cleaner provides digital credit packs and subscriptions to access Pro sentence reconstruction. This policy outlines our refund evaluation guidelines.
1. Policy Overview
Because Pro rewrites incur immediate compute and third-party model expenses, refund requests are evaluated individually. We strive to address legitimate billing errors and platform outages promptly. Requests must be submitted by email to support@aitextcleaner.pro.
2. Eligible Refund Scenarios
We consider refund or credit replenishment requests under the following circumstances: - Duplicate charges resulting from a payment gateway processing glitch. - Completed payments where credit balances failed to appear on your account. - Verified system outages that prevented execution of paid rewrite jobs. - Mandatory statutory consumer rights applicable in your jurisdiction.
3. Non-Refundable Situations
Refunds are generally not granted for: - Credits already consumed on completed Pro rewrite requests. - Subjective stylistic preferences regarding generated phrasing (model outputs vary depending on input context). - Accidental purchases after credit balances have been partially utilized. When technical errors disrupt a Pro job, we prioritize restoring credit balances to your account.
4. Subscription Management
Subscriptions renew automatically each billing cycle (monthly or yearly). To cancel future recurring charges, send an email to support@aitextcleaner.pro prior to renewal. - Cancellation halts future charges; it does not retroactively refund previous billing periods. - Prorated refunds for partial periods are granted only under exceptional technical failure circumstances.
5. How to Request a Review
Email support@aitextcleaner.pro with: 1. The email address tied to your AI Text Cleaner account 2. Purchase timestamp and amount in USD 3. Stripe payment confirmation or transaction receipt 4. A brief description of the issue Our team typically replies within two business days. Approved refunds return to the original payment method.
6. Contact
For billing questions, email support@aitextcleaner.pro.